Conditions of sale

1. DEFINITION AND OBJECT OF THE CONTRACT

1.1 . This contract ("Contract") is a distance contract pursuant to articles 45 et seq. of Legislative Decree no. 206 of 6 September 2005 ("Consumer Code") in the case of consumer customers pursuant to art. 3 of the Consumer Code or, otherwise, a sales contract pursuant to art. 1470 et seq. of the Civil Code. The Contract has as its object the sale of movable goods between Nada Home, with registered office in San Giuseppe Vesuviano (NA), Via Armando Diaz 171, and the Customer. The Contract is concluded directly through the acceptance by Nada Home of a purchase proposal issued by the Customer via the website www.nadahome.it, based on the methods described in the following art. 3. If the purchase proposal is formulated by the Customer by telephone, the completion of the Contract will take place at the time of delivery of the product by Nada Home.

2. PRICES

2.1 . The prices of the products illustrated on the website  are indicated in Euro and include VAT, the RAEE Eco Contribution pursuant to Legislative Decree no. 49 of 14 March 2014 and any other tax. Delivery costs are indicated on the website www.nadahome.it.

The price owed by the Customer is the one in force at the conclusion of the contract.

2.2 . If an incorrect price has been advertised, Nada Home will contact the Customer to verify whether he/she still intends to proceed with the purchase of the product at the correct price. If the Customer does not intend to proceed with the purchase, or Nada Home is unable to contact him/her, Nada Home will cancel the order. Nada Home is not obliged to sell the product at the incorrect price if the error was known to the Customer according to ordinary diligence. Any information on prices is available on the website  or by contacting Customer Service.

3. PURCHASE AND PAYMENT METHODS

3.1 . Nada Home may, at its sole discretion and without any liability to the Customer, refuse the purchase proposal received from the Customer. If the Customer intends to purchase products that are no longer available, Nada Home will inform the Customer. The Customer may wait for any availability or cancel the order.

3.2 . The Customer may pay by (a) PayPal or credit cards; (b) bank transfer; (c) cash on delivery; (d) Satispay (e) Scalapay and Klarna . In the event of payment by PayPal, credit card, Satispay or Scalapay, Nada Home will ship the products only after receiving payment authorization and, failing that, will not proceed with the shipment.

In case of payment by cash on delivery, Nada Home will normally ship the products within 1 working day from the order. Payments by check are not accepted.

In case of payment by bank transfer, the order will be shipped after the transfer has been credited to our bank.

In case of non-payment within 3 working days from order confirmation, the order will be cancelled and the products will be put back on sale.

3.3. Further information on payment methods is available by contacting Nada Home or on the website www.nadahome.it, Payments Section.

4. DELIVERY OF PRODUCTS

4.1 . Nada Home delivers products throughout Italy, including San Marino and Vatican City. Further information is available by contacting Nada Home or on the website  Shipping Section. Nada Home generally delivers within 1-2 working days with express shipping and 4/5 working days with standard shipping (weekdays, Saturdays and Sundays excluded) from receipt of payment (in case of payment with PayPal/credit card/bank transfer/Satispay/Scalapay/Klarna) or from placing the order (in case of cash on delivery).

4.2 . Products placed in a single order cannot be delivered to different addresses and paid for using different payment methods.

Nada Home delivers to the address provided by the Customer when placing the order.

4.3. The risk of loss or damage to the products is transferred to the Customer when the latter, after delivery, physically takes possession of the goods.

5. WARRANTIES AND ASSISTANCE

5.1. All products sold enjoy the legal guarantee of conformity provided for by Articles 128 et seq. of the Consumer Code which covers any defects of conformity of the items purchased, existing at the time of delivery and which become apparent within 2 years of delivery itself. Any defects or damages caused by accidental events or by the Customer's responsibility for use of the products not in accordance with their intended use, or as a result of normal wear and tear, are excluded from the defects of conformity and, therefore, from the legal guarantee.
The Customer may ask, at his choice, the seller to repair the goods or replace them, free of charge in both cases, unless the requested remedy is impossible or imposes disproportionate costs on the seller.
The consumer customer has the right to a proportional reduction in the price or to the termination of the sales contract, as provided for by art. 135 bis, paragraph 4, of the Consumer Code and, in particular, if: the seller has not carried out the repair or replacement within the terms and conditions set out in the Consumer Code, or has refused to bring the goods into conformity; if the lack of conformity is so serious as to justify the immediate reduction in the price or termination of the contract; if a lack of conformity occurs despite the seller's attempt to restore the conformity of the goods; if the seller has declared (or this clearly results from the circumstances) that he will not proceed to restore the conformity of the goods within a reasonable period or without inconvenience.
The consumer customer does not have the right to terminate the contract if the lack of conformity is only minor.
To benefit from this guarantee, the customer must report the lack of conformity by sending a communication to the seller indicating the defects and faults found.
Unless proven otherwise, any lack of conformity which becomes apparent within one year of the goods being delivered shall be presumed to have already existed on that date, unless this assumption is incompatible with the nature of the goods or the nature of the lack of conformity.

6. CUSTOMER OBLIGATIONS

6.1. The Customer declares and guarantees: (i) to be of age; (ii) that the data provided by the Customer for the execution of the Contract are correct and truthful

7. CONSUMER RIGHT OF WITHDRAWAL

7.1 . Nada Home wants its customers to be satisfied with the products purchased. The Customer, if he/she is a consumer pursuant to art. 3 of the Consumer Code, has the right to withdraw from the contract stipulated, without any penalty and without specifying the reason, within 14 days from the day on which you, or a third party, other than the carrier and designated by you, acquires physical possession of the goods or, in the case of multiple goods ordered through a single order and delivered separately, ends after 14 days from the day on which you or a third party, other than the carrier and designated by you acquires physical possession of the last good. The Customer may exercise the right of withdrawal by communicating it (within the aforementioned term) by telephone by contacting Customer Service at +39.08119041800 or by email at servizioclienti@nadahome.it. The Customer has the right to withdraw from the contract provided that the product is returned substantially intact. The Customer who intends to exercise the right of withdrawal must send the products to Nada Home (within the aforementioned term) to the address, following the instructions therein. Pursuant to Article 59 of the Consumer Code, the Customer will not have the right of withdrawal in the case of supply of products made to measure or clearly personalized.

7.2 . The return of the product through the announced exercise of the Right of Withdrawal entails the reimbursement of the price of the purchased product and the shipping and return costs of the products. You are only responsible for the decrease in value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. The reimbursement will take place without undue delay and in any case no later than 14 days from the day of communication of the withdrawal. The reimbursement will normally take place using the same payment method used by the Customer; In the case of Cash on Delivery, the reimbursement will take place via Bank Transfer (in this case, the Customer must provide Nada Home with the bank details). Further information regarding the products and the related guarantees is available on the website www.nadahome.it, Returns and Refunds section.

7.3. Should the Parties intend to bring the matter before the ordinary judicial authorities, the competent court is that of the place of residence or elected domicile of the Consumer, which is mandatory pursuant to art. 33, paragraph 2, letter u) of Legislative Decree 206/2005.

7.4 . The Consumer resident in Europe is informed that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the European Consumer to resolve in a non-judicial manner any dispute relating to contracts for the sale of goods and services stipulated online and/or arising from the same. Consequently, if you are a Consumer established in Europe, you can use this platform to resolve any dispute arising from the online contract stipulated on this site. The European ODR platform is available at the following link: 

8. GENERAL CLAUSES

8.1. Nada Home may assign to third parties all or part of the rights and obligations arising from this Agreement.

8.2. Nada Home reserves the right to modify these General Conditions, without prior notice and without prejudice to sales made prior to such modifications. Any modifications will be effective from the date on which they are communicated to the public and will apply to sales carried out from that date. The latest updated version of the General Conditions is the one available on the website www.nadahome.it.

8.3. The Customer's personal data are processed by Nada Home in accordance with the provisions of the Data Processing Information, available on the website www.nadahome.it, Privacy Section.

8.4. This Agreement is subject to Italian law.

8.5. Nada Home srls adheres to the code ethical of the Association Italian of the Trade Electronic available to the following link:
https://www.aicel.org/codice-etico-dei-merchant-aicel

8.6. Customer Service is available from Monday to Friday from 9:00 to 18:00 (except weekdays) at the number 08119041800 or at the email address servizioclienti@nadahome.it. You can also contact Nada Home at by post to the address Nada Home Customer Service, Via Armando Diaz, 171 - 80047 San Giuseppe Vesuviano (Na).